Aptitude Test Welcome to the Fidelity Labour Aptitude Test - December 1, 2023 Name NRC No Email Phone Number Select position: Bank Teller Bank Clerk Enquiries Clerk Sales Executive Call Centre Agent 1. The graph represents the number of hours per week spent on four social media platforms. What is the average time spent across all four platforms for the 18-35 age group) A. 16 hours and 15 minutes B. 16 hours and 45 minutes C. 17 hours and 25 minutes D. 17 hours and 30 minutes 2. Which model has the most expensive battery life per year? A. Model S B. Model X C. Model V D. Model Z 3. You are working as a graduate trainee in a large bank. While undertaking your placement with the customer service team, you take a call from an upset client. He is claiming that he was expecting a refund on some banking fees he was wrongly charged for, but he has not received them yet. He explains that a colleague of yours promised the refund would be in his account today, but the money has not arrived. He is getting more upset and is raising his voice. Which response would you select to address the issue? A. "I will do all I can to help you with this issue. If you give me your account details, I will investigate what has happened here.” B. "Let me check with the colleague you mentioned about what the situation is. If you can hold for a couple of minutes, I will speak to them and will be back with you in no time." C. "I am sure there is a logical explanation for this. If you give me your details I will look into it for you. 4. A can do a piece of work in 4 hours; B and C together can do it in 3 hours, while A and C together can do it in 2 hours. How long will B alone take to do it? A. 8 hours B. 10 hours C. 12 hours D. 24 hours 5. Which month had the most hurricanes? A. March B. April C. May D. June 6. Read passage below and answer the question: A. True B. False C. Cannot say 7. Which of the following would best replace the word ‘fundamental’ in the sentence? A. Declining B. Major C. Worrying D. Trending 8. See below: When a call center agent provides their customer all the information they need without passing it to someone else, it is known as ‘one and done’. ‘One and done’ calls are measured by many call centers as a way of measuring agent efficiency. When handling a call, there are three key steps: Step1: Answering the callStep2: Time spent talking to the customer (the ‘talk time’)Step3: Computer-based follow up activities the agent needs to do after the call (the ‘wrap time’) The talk time and warp time is measured to create an overall statistic known as ‘call duration’. This is another essential measure in most call centers. Which of the following words could replace the word ‘provides’ in sentence 1? A. Enters B. Suggests C. Implies D. Gives 9. How much would it cost to hire a ‘small car’ for 6 days? A. ₤45 B. ₤60 C. ₤81 D. ₤90 10. Select the best option that fills the blank(s) to make the sentence complete. “Susan______________________________ to play the piano.” A. Want B. Devoted C. Decide D. Wanted 11. Choose the synonym pair. A. Private and Public B. Intrusive and Invasive C. Mysterious and Unknown D. Common – Unique 12. Which of the following is the odd one out: A. Coin B. Banknote C. Cheque D. Letter E. Credit Card 13. The day after the day after tomorrow is four days before Monday. What day is it today? A. Saturday B. Monday C. Friday D. Sunday 14. Which word does not have a similar meaning to imaginary? A. Inconsistent B. Illusory C. Fictional D. Apocryphal 15. Mulenga won an award for outstanding achievement. He__________________ the award__________________. A. Accepted/ Graciously B. Excepted/ Graciously C. Expected/ Gracely D. Eccepted/ Graciously. 16. The evidence___________________ the panel to reach a unanimous______________________ A. Led/decision B. Leed/decision C. Led/desisive D. Lead/decision 17. Which word does not have a similar meaning to important? A. Imperative B. Significant C. Of substance D. Miniature 18. Which word is the odd one out? A. Ostrich B. Parrot C. Penguins D. Owls 19. How many squares are in the picture below? A. 16 B. 29 C. 30 D. 32 20. Which of the four is the least like the other three A. Tiger B. Cow C. Rabbit D. Deer 21. Find the next number of the below sequence Sequence: 30, 29, 27, 24, 20, 15, ? A. 10 B. 9 C. 11 D. 8 22. Find missing value using the pattern 1 2 3 2 4 6 3 6 ? A. 8 B. 10 C. 9 D. 12 23. If you rearrange the letters “CIFAIPC’’ you would have the name of a(n): A. Country B. River C. City D. Ocean 24. Which of the following can be arranged into a 5-letter English word? A. FGOAT B. APSEH C. RYIPO D. DAEPW 25. Which of the following is least like the other three? A. Van B. Car C. Bicycle D. Bus 26. Read below sentence and give the correct answers: Book is to read as folk is to________________? A. Spoon B. Lifting C. Eating D. Kitchen 27. starts to run at the speed of 5mph. After an hour Bupe starts to run at 10mph speed from the same location and going in the same direction. How long will it take Bupe to catch up with Mwansa? A. 1hr B. 45mins C. 1.5 hrs D. 30mins 28. Chibwata is 6 years old and his sister Tiyane is half of his age. When Chibwanta is 30, what will be the age of Tiyane? A. 20 B. 15 C. 25 D. 27 29. Calculate: -100 + 45 A. -145 B. 145 C. -55 D. 27 30. What is the ratio between Kondwani and Taonga’s profit for the month of February? Month Kondwani’s profits (K) Taonga’s profit (K) January 44 36 February 32 48 March 38 37 April 50 52 A. 2:3 B. 2:5 C. 3:4 D. 1:3 31. Find the next value using the pattern 36 49 64 81 ? A. 121 B. 100 C. 96 D. 144 32. Read the passage below and select how you would most likely respond. The branch manager has requested you to analyse the sales figures for the branch where you work and compare with the sales figures of similar branches within the business for the last three months and report back with some key conclusions and recommendations for improvement. You notice that your branch always experiences a major dip in sales in the third week of the month but the same is not true for the other branches. A. Speak to the branch manager to find out whether she has any ideas about why this may be so. B. Record the dip as a key finding in your conclusion when you present them back to the branch manager. C. Look at the data beyond the initial three-month period and try and interrogate the data from other angles before deciding on the next steps. D. Arrange to speak to the other branch managers about what you have seen in order to try and understand how their branches are not experiencing the same dip. 33. The change rate for converting USDs to Chinese yuan is 6.27. how much is 1000 Chinese yuan worth in USD? A. $6270 B. $627 C. $1594 D. $159.4 34. There are 28 women and 21 men attending an online webinar. What is the ratio of women to the total number of people? A. 4:7 B. 4:3 C. 5:7 D. 28:21 35. If you take away a whole dollar from $159.24, how many cents are left? A. 158.24 B. 15824 C. 59.24 D. 158 36. What is the number that is one half of one quarter of tenth of 800? A. 20 B. 12 C. 5 D. 10 37. Mutale bought a car for $9,000 and sold it for $ 12, 000. Calculate the profit Mutale made. A. 54% B. 40% C. 30% D. 44% 38. Which of these amounts is the largest? A. 1247 cents B. $12 C. $13 D. 1250 cents 39. A florist has 77 different plants. All plants but 7 were sold. How many plants are left? A. 7 B. 77 C. 70 D. 84 40. Start at one of the corners and move clockwise around the square finishing in the centre to create a nine-letter word. A B S T C R A. S, T, A B. O, S, P C. B, O, S D. A, C, D 1 out of 9
